Shipping Policy

At Karen Kane Store, we believe that timeless style should be paired with seamless service. From the moment you discover our elegant collections to the day your carefully curated pieces arrive at your door, we are committed to an experience marked by quality, clarity, and care. This policy outlines our shipping procedures and our dedicated returns process, crafted with the same integrity that defines every dress, coat, and accessory we offer.

Shipping Information

We strive to process and dispatch your order promptly, ensuring your selected styles begin their journey to you with efficiency.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Timelines

We offer two primary shipping options to cater to your needs:

• Standard Shipping: Priced at $12.95. We ship via reliable carriers DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
• Free Standard Shipping: Available on all orders over $50. We ship via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please note: “Business days” exclude weekends and public holidays. Delivery times are estimates and may vary slightly depending on your location and customs processing. We currently ship globally, with exceptions for some remote regions and parts of Asia.

Payment Methods

We accept the following secure payment methods: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

Your satisfaction is paramount. We understand that sometimes an item may not be the perfect fit—in size, color, or style. Our returns policy is designed to be straightforward and fair, reflecting our commitment to you.

Our Step-by-Step Returns & Exchanges Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the subject line “Return/Exchange Request”. To help us assist you quickly, please use the template below. Our team, based in Long Beach, California, will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.

Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Karen Kane Store Customer Service,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Your Order Number]
Date of Receipt: [Date you received the package]
Item(s) for Return/Exchange:
– Item Name: [e.g., Signature Wrap Dress, Petites Collection]
– SKU/Size: [If available]
– Reason: [e.g., Size adjustment, color preference, etc.]

For exchanges, my preferred replacement item is:
– Item Name:
– SKU/Size:

I confirm that the item(s) are in their original condition: unworn, unwashed, with all tags attached and in the original packaging.

My full name and shipping address for any return labels or correspondence are:
[Your Full Name]
[Your Shipping Address]

Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Package and Ship Your Return

Once you receive your RMA number and instructions:

1. Securely repackage the item(s) in their original packaging, if possible.
2. Include a copy of your order confirmation or the RMA slip inside the package.
3. Clearly write the provided RMA number on the outside of the box.
4. Ship the package to the address provided in your instructions. We strongly recommend using a trackable shipping service.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped) or a defective item.

Step 3: Refund or Exchange Processing

Upon receipt and inspection of your return at our warehouse (please allow 5-7 business days for transit and processing), we will notify you via email.

• For Returns: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 7-10 business days for the refund to appear on your credit card or PayPal account statement, depending on your financial institution’s processing times.
• For Exchanges: Once the return is approved, we will immediately process your replacement order. Shipping for the new item will follow our standard rates and timelines as outlined in the Shipping Information section above.

Important Details on Non-Returnable Items

To preserve quality, exclusivity, and for essential hygiene reasons, the following items are final sale and are not eligible for return or exchange unless they arrive damaged or defective:

• All Hats (from the “Hats” menu category).
• All Jewelry (including all items listed under the “Jewelry” and “Turquoise Jewelry” menu categories).

Our standard 15-day return policy applies to all other items across our collections, including Clothing, Coats & Jackets, Dresses, Pants, Skirts, Tops, Petites, Plus sizes, Scarves, and general Accessories.